Guide

Before you request a house

What the price covers

The price shown is the rate per night. Your total is that rate multiplied by the nights, plus the cleaning fee shown on the house. Bed linen is included unless the house says otherwise. If you need a cot, write it in the request.

Keys and arrival

Check-in is from 15:00. Check-out is by 10:00. When Novo confirms the dates, you receive the arrival details, the key, and where to park. If you will arrive late, write it in the request.

Pets, pools, and “by the water”

A pet is allowed only where the house says so. Name the animal and the number in the request. A pool is private and, unless the house says otherwise, unheated. “By the water” means the house is near the sea, a lake, or a river. The description of that house says how close.

Confirmation

A request is not a booking. The stay is agreed when Novo confirms the dates by email. A stay on fixed dates has no cooling-off right.

Cancellation

Cancel by email. The day Novo receives the email is the cancellation date. More than 30 days before arrival, there is no charge. From 15 to 30 days before arrival, 50% of the nightly total is due. From 14 days before arrival, or if you do not arrive, 90% of the nightly total is due. The cleaning fee is charged only if the house was already prepared. A local visitor tax is not charged if you do not stay. If Novo lets the same dates again, you pay only the amount that was not recovered.

If Novo cancels

If Novo cannot provide the house, you owe nothing for those dates. Any amount already paid is returned.

Payment

After confirmation Novo sends an invoice by email. You pay Novo by the date on the invoice. Nothing is paid on this website. If the invoice is not paid in time, Novo may release the dates.

Damage

You are responsible for damage beyond normal use, for anything missing, and for a lost key. Novo does not take a deposit on this website. After the stay Novo invoices the documented cost of repair or replacement. Ordinary use, linen in normal use, and the cleaning already included in the price are not charged.

The house

No more people than the house allows. A party is allowed only outside the legal quiet hours. Smoking is allowed only on a balcony or terrace, and only if the house has one. A pet only where the house allows it, and only if you named it in the request. Check-in is from 15:00. Check-out is by 10:00. Leave the house ready for the included cleaning.